The FINANCIAL -- Sainsbury's customers have been
sweating over the contents of their Christmas dinner after the
supermarket admitted a website glitch led to a number of deliveries
being cancelled. From London Stock Exchange Home Page.
As Sainsbury's revealed its untimely problems, department store Fortnum & Mason also said hundreds of customers will not receive its world-famous hampers, which cost between £25 to £5,000, after a "severe" IT failure.
Sainsbury's, the UK's third biggest grocer, said the affected customers discovered their online delivery slot had gone when they reviewed their festive order.
While some deliveries were re-booked, others could not be altered and Sainsbury's has been forced to fund a gesture of goodwill to customers who have been left empty handed.
Sainsbury's said fewer than 100 customers had been impacted by the problem on their website.
Fortnum, which sends out thousands of hampers stocked with fine food and wines, apologised and said it had taken on more staff and will be delivering orders on Christmas Eve this year in a bid to make up for the failure.
The 300-year-old Piccadilly emporium put the problems down to a combination of a new computer system and a tripling of trade in December.Last Christmas, several internet retailers stopped taking orders for deliveries in Scotland and freight experts warned families in many parts of Britain that they might not get their Christmas gifts amid heavy snowfall and extreme conditions.
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